My AccountHave questions?
We have answers.
Below you will find some of the most frequently asked questions from our customers. If you cannot find the answer to your question, please feel free to email Customer Support at [email protected] or call us toll-free at 1-877-505-6780.
We can update your account, provide payoff information, payment history and due dates, as well as take payments by phone. Be sure to have your account number or Social Security number ready.
What is a personal loan?
A personal loan is money borrowed from a lender that is paid back in fixed monthly payments or installments with interest added.
What type of loans does Reprise Financial offer?
Reprise offers access to both secured and unsecured loans ranging from $2,500 to $25,000. Some personal loans are unsecured, meaning they’re not backed by any collateral; however, secured loans are backed by an asset like your car.
Do I have to have an invitation code to apply for a Reprise loan?
Historically, Reprise has only offered access to loans by invitation to prequalified, select consumers; however, we are excited to announce that we are expanding our application process to consumers in certain markets without an invitation code. Please check back often to see if we have expanded into your market.
How much can I borrow?
Loans through Reprise range from $2,500 to $25,000 (inclusive of fees). The exact amount you may qualify for depends on your application information. Please note: Borrowers in Georgia are subject to a minimum loan amount of $3,500
and borrowers in Ohio are subject to a minimum loan amount of $5,500.
How long will it take to get my money?
If you accept the terms of your loan before 3pm CST Monday-Friday, you will receive your funds as soon as the next business day. If the terms are accepted after 3pm CST Monday-Friday, you will receive the funds on the following business day.1
What are interest rates?
Individual interest rates are the cost of borrowing the loan and are based on various factors including an applicant’s credit history. The total cost can be understood by looking at the annual percentage rate or APR which is the annual cost of a loan including both the interest rate and all other associated fees. All loans through Reprise offer a fixed interest rate and clear terms.
How does my loan interest work and why does the timing of my payment matter?
At Reprise, we want to make sure you understand how your loan works and understand that the timing of your payments greatly impacts how quickly you pay off your loan. The first step is defining a few key terms:
Principal – The amount you borrowed.
Interest – The amount that you are charged to borrow the principal.
Monthly Loan Payment – The contractual amount you are required to pay each month on your loan. This includes both the amount that you pay toward your loan’s principal and the interest that you are charged each month. If you make all monthly loan payments in full and on time, you will pay off the loan on time with no late fees.
How interest on your loan is calculated –Like most installment loans, your loan is a daily
simple interest loan. This means that interest is charged each day on the current principal
balance.
When you make your monthly loan payment, the payment first goes to cover the interest that has been charged since the last payment, and then the rest goes to principal.
Each time you pay on time, your payment will reduce your principal. At the start of the loan,
more of the payment goes to interest because the principal is higher and more interest is charged on the higher principal.
As you pay the principal down, more of the payment will be applied to principal. This also
means by paying early, you can save on interest charges.
When you make your payments greatly affects how much interest you are charged and how quickly your principal decreases. If you pay late or miss payments, you will not pay down your principal as quickly and will be charged more interest. This is because late or missed payments cause extra interest to build up between payments. Even if you are later able to catch up on payments, it will take you longer than scheduled to pay off your principal.
Paying on time, every month, is the best way to save money and stay on track.
Will checking offers affect my credit score?
Checking your rate on RepriseFinancial.com will not affect your credit score. When you check your rate, we make a “soft credit inquiry.” Soft credit inquiries on your report do not lower your credit score, but you may see when you view your report that this inquiry was made. However, if you proceed with the application, we will then make a “hard credit inquiry” to verify the accuracy of your application. This action will be recorded as an inquiry on your report and it may impact your credit score.
How are interest rates and loan amounts determined?
When you apply for a loan, the amount you can borrow and the interest rate you get depend on a few key things:
Your credit history – A higher credit score usually means lower rates and a larger loan
amount.
Your income and expenses – We want to make sure your budget can comfortably handle the payments, so we’ll take a look at your income and expenses to confirm affordability.
For secured loans, a higher-value vehicle can help you qualify for lower interest rates and a
larger loan amount.
What do I need to provide with my loan application?
When you apply for a loan through Reprise, we will, at a minimum, request documentation to verify the following:
- Identity, including a copy of your driver’s license, state identification card, or passport. If the address on your identity document is outdated, we will also request copies of recent utility bills or bank statements for proof of residency.
- During income verification, all pages of your most recent bank statement dated within 30 days of your application are requested. Alternate income documents may be required.
- If you are eligible for a loan secured by the title of your vehicle, we require proof of insurance, photos of the odometer and a front and back picture of the vehicle.
Reprise may also request additional documents to verify the information provided in your application.
Does Reprise have loan eligibility criteria?
In addition to meeting the underwriting guidelines, you must meet the following eligibility criteria:
- You are a United States citizen or resident with an address in the United States.
- You reside in an eligible state.
- You are at least the age of majority in your state.
- You have not obtained more than 2 loans through Reprise in the last 12 months.
- You are employed and/or have sufficient income from other sources.
Note that Reprise accepts self-employed income for secured loan applicants. For
unsecured loans, self-employed income is only considered if the applicant has additional household income that makes up at least 50% of the total income.
How do I login? Here are the steps
1. Confirm you’re on the www.RepriseFinancial.com website.
2. Click “Finish the application I started”.
3. If you know your login information, please enter it.
However, if you have forgotten your password, please click “Forgot password”, or if this is the first time you are logging in, click on “First Time User”.
4. Still not working? Give us a call at 877-505-6780.
Loan Management
What forms of payment does Reprise accept?
Reprise accepts the following payment methods:
- Online payments (one-time debit card and ACH payments only)
- Automatic electronic draft (also called Auto-Pay)
- Checks
- Pay by phone with checking account, savings account or debit card
- Cash through MoneyGram
Can I make my payment online?
You can make one-time payments by logging into our website on the MY ACCOUNT page. Please call us at 1-877-505-6780 to sign up for Auto-Pay or to make changes to your existing Auto-Pay enrollment. Our Customer Service Team is available Monday through Friday from 8AM – 9PM CST and on Saturdays from 8AM – 6PM CST.
Does Reprise accept payments by phone?
We accept payments from personal checking accounts, savings accounts and debit cards via phone. We do not accept credit cards. Call us toll-free at 1-877-505-6780, and have your card information or bank account routing and check numbers available when you call. Please note that we will assess a processing fee of $5.50 per payment for this service. Payments made via phone generally post to your account within one day.
Can I make a partial prepayment on my loan?
Yes, there are no prepayment penalties for loans through Reprise. If you pay an amount that is more than the monthly amount due, this additional amount will be applied to your account to reduce the outstanding balance that you owe.
Can I manage my account online?
Yes, you can access your Reprise Financial account by registering and logging in to MY ACCOUNT.
Are there any limits on how much I can pay at one time?
Reprise will accept ACH one-time payments of up to $10,000 via phone. If you would like to make a payment by phone, you can call us toll free at 1-877-505-6780. Need to pay online? You can send up to 10 payments a day, with a maximum of $2,000 per payment.
Concerns
Is the Reprise Financial website secure?
Reprise takes your privacy and the security of your information seriously. We use industry-standard safeguards, including Transport Security Layer (TSL) 1.2 and 1.3, to encrypt and protect your personal information. Please see our Privacy Policy for additional details on how Reprise manages personal information.
What is identity theft and how do I prevent it?
Identity theft occurs when someone uses your personal or financial details without your
consent.*
Common Information at risk for identity theft:
- Bank account numbers
- Names and addresses
- Credit card or Social Security numbers
- Health insurance account numbers
Tips for preventing identity theft:
- Ignore messages from unknown numbers or contacts
- Don’t share personal info like bank or Social Security numbers
- Pick up your mail daily; pause delivery when away
- Check bank and credit card statements for suspicious activity
- Use public Wi-Fi only when it’s secure
- Store personal documents safely—don’t carry them in your wallet
Identity theft warning signs to look out for:
- Loan applications being unexpectedly denied
- Charges on your bills for purchases you didn’t make
- Calls from debt collectors about unfamiliar accounts
- Unknown accounts appearing on your credit report
- Missing or suddenly stopped mail delivery
While identity theft can be challenging, taking quick action can significantly reduce its impact. It’s crucial to stay vigilant and act quickly if you suspect your identity has been
compromised.
*https://www.usa.gov/identity-theft
What should I do if I am a victim of identity theft?
If you are the victim of identity theft and need application and/or business transaction records related to a transaction with Reprise Financial:
Reprise Financial will send you available application and/or business transaction records within 30 days free of charge upon receipt of all of the following:
- A written request that provides sufficient information for Reprise Financial to identify the fraudulent transaction and/or application;
- A copy of your government -issued identification;
- A copy of the police report filed related to the identity theft of issue; and
- An identity theft affidavit similar to the one that can be created at
- https://www.identitytheft.gov
Please send all documentation to:
Customer Advocacy
P.O. Box 143454
Irving, TX 75014
What should I do if I think the information Reprise is reporting on my credit report isn’t accurate?
You can file a credit bureau dispute if you feel the information reported by Reprise on your credit report is incorrect. Credit bureau disputes can be submitted in writing to Reprise at the following address:
Reprise Financial
P.O. Box 143514
Irving, TX 75014
Your dispute must identify your account relationship with Reprise, the information Reprise is reporting to the national credit reporting agencies, and why you are disputing the information. Depending on the nature of your request, you may also wish to provide additional documentation to support your dispute (such as account statements, a copy of a police report, affidavit of ID theft, etc.).
